| SOP | SOP NAME | SOP | SOP NAME | SOP | SOP NAME |
| 1 | Organizing Corporate Gathering | 13 | Group Order | 25 | Handling Complaint |
| 2 | Long Staying Contract Procedure | 14 | Master File | 26 | Corporate Rate Quoting |
| 3 | Conducting Sales Blitz | 15 | Contract | 27 | Giveaways |
| 4 | Conducting Cold Calls | 16 | Tour Group Logbook | 28 | Entertainment |
| 5 | Conducting Telemarketing | 17 | Cancellation/No-show Fee Notice to Travel Agents | 29 | Trace File |
| 6 | Conducting Sales Call | 18 | Handling Travel Agents Familiarisation Groups | 30 | Complimentary Guide/Driver Meals |
| 7 | Sales Trip Schedule | 19 | Monthly Sales Report | 31 | Training |
| 8 | Checking Arrivals | 20 | Client Support Coordinator Working Hours | 32 | Request For Proposal (RFP Express) |
| 9 | Group Reservation Confirmation | 21 | Handling of last Minutes Requirements | 33 | Corporate / BTA Rate Loading |
| 10 | FIT Group Handling | 22 | Client Support Coordinator Monthly Report | 34 | Account Profile |
| 11 | 30/15 Days Follow Up Fax | 23 | Filling System | 35 | Account Networking |
| 12 | Group Reservation Tracing System | 24 | Sales Call Report |
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SALES & MARKETING DEPARTMENT TRAINING
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Công ty TNHH Quản lý Khách sạn & Dịch vụ Việt Nam
Địa chỉ show room Hà Nội: Số 5, Ngõ 143 Kim Mã, Ba Đình, Hà Nội, Việt Nam
Địa chỉ show room Quy Nhơn: 64/19 Chương Dương, Phường Nguyên Văn Cừ, TP Quy Nhơn, Tỉnh Bình Định
Hotline: 0912489002
Email: hunghv@vhh.com.vn Website: www.amenities.com.vn