F & B DEPARTMENT TRAINING

SOP

SOP NAME

SOP

SOP NAME

1

REPORTING ON DUTY

11

HOW TO SEAT GUESTS AND PRESENT THE MENU

2

CHANGE INTO A UNIFORM

12

HOW TO SET UP A BREAKFAST TABLE

3

PICK UP KEYS AND LOG BOOK

13

BREAKFAST CONTROL PROCEDURE

4

MORNING SHIFT CHECKLIST

14

RESETTING GUEST TABLE PROCEDURE

5

EVENING SHIFT CHECKLIST

15

HOW TO WRITE CAPTAIN ORDE

6

MAINTAINING A PROFESSIONAL APPEARANCE

16

REPEATING GUEST ORDER

7

CODE OF BEHAVIOUR

17

POSTING ORDER PROCEDURE

8

CARE, CONTROL AND HANDLING OF EQUIPMENTS

18

HOW TO TAKE A DRINK ORDER

9

CARE, CONTROL AND HANDLING OF LINEN

19

HOW TO APPROACH THE TABLE TO SERVE BEVERAGE

10

HOW TO GREET GUESTS