|
SOP |
SOP NAME |
SOP |
SOP NAME |
SOP |
SOP NAME |
|
1 |
PET POLICY |
16 |
FLOAT CASH |
31 |
LUGGAGE HANDLING PROCEDURES |
|
2 |
LOST AND FOUND |
17 |
TIP HANDLING |
32 |
BELL/DOOR ATTENDANT CHECK-IN/CHECK OUT PROCEDURES |
|
3 |
VIP POLICY |
18 |
ROOM RATE CHANGE |
33 |
DEPARTMENTAL MEETING |
|
4 |
GUEST CHECK IN |
19 |
BLOCKING PROCEDURE |
34 |
SAFETY PROCEDURES |
|
5 |
GUEST CHECK OUT |
20 |
GUEST ROOM KEYS |
35 |
TOUR GROUP CHECK-IN PROCEDURES |
|
6 |
TELEPHONE POLICY |
21 |
VERIFYING THE ROOM INVENTORY AGAINST THE HOUSEKEEPING REPORT |
36 |
DAY USE ROOMS |
|
7 |
TRANSFERRING CALL |
22 |
BUCKET CHECK |
37 |
OUT-OF-ORDER ROOMS |
|
8 |
SCREENING CALL |
23 |
HANDLING OF MANUALLY POSTED GUEST CHARGES |
38 |
CASHIER FUNCTIONS |
|
9 |
HANDLING DISPUTED CALL |
24 |
REBATES/ADJUSTMENTS |
39 |
HOUSEKEEPING REPORT |
|
10 |
WAKE UP CALL |
25 |
CASH HANDLING PROCEDURES |
40 |
LUGGAGE HANDLING FOR GROUPS |
|
11 |
MESSAGE FOR INHOUSE GUEST |
26 |
FRONT OFFICE LOG RECORDS |
41 |
STORING OF GUEST LUGGAGE |
|
12 |
HANDLING COMPLAINT |
27 |
MAIL, MESSAGING, AND FAX HANDLING |
42 |
BELL ATTENDANT GUEST ROOM CHANGE PROCEDURE |
|
13 |
ESCORT GUEST |
28 |
BABYSITTING SERVICE |
43 |
BELL ATTENDANT/ DOOR ATTENDANT GUEST CHECK-IN |
|
14 |
HOTEL VOUCHER |
29 |
SHIFT CLOSING |
44 |
BELLMAN GUEST CHECK-OUT PROCEDURE |
|
15 |
CREDIT CARD PROCEDURE |
30 |
OPERATIONS HOSPITALITY |
45 |
GUEST SERVICES LOG, RECORD KEEPING |
|
46 |
LOST LUGGAGE PROCEDURES |
||||
|
|